Frequently Asked Questions

We are pleased to provide and regularly update a section on frequently asked questions to quickly address issues, concerns and needs for information you might have about Safehaven. If your question isn't addressed in this section, please contact us directly for a prompt response.

Is this a children's organization?

Yes. The Safehaven Project for Community Living is licensed under the Child & Family Services Act and is rigorously reviewed by the Ministry of Children & Youth Services on an annual basis for compliance.

Where do you get your staff?

Most of The Safehaven Project for Community Living employees are graduates from programs such as Developmental Service Worker, Child & Youth Worker, Social Service Worker, Social Work, Early Childhood Education, Recreation, Speech & Language specialists. All employees undergo a three (3) month training program looking at competencies in areas such as food & nutrition, physical & occupational needs, stimulation, community integration, g-tube feeding, medication administration, government and board relations.

Where will my child sleep?

All children are provided sleeping arrangements in a bedroom or family room area in the case of respite. The Safehaven Project for Community Living has specially designed beds or pull out sofa beds are used.

What kinds of activities will my child be doing?

The Safehaven Project for Community Living commitment is that a child who has complex physical and developmental disabilities can flourish to their capacity with the experience of community. Families can request that their child go to school during their respite visit. All Safehaven residential residents attend school to age 21. Children attend sports events, concerts, movies, go to major attractions such as the ROM, AGO, "hang out" in their communities and participate in "at home" events such as baking, arts & crafts, and movie nights.

What happens in an emergency?

All residents whether residential or respite have a Residential Care Plan (RCP) which is discussed with families. In the RCP what happens in an emergency is discussed and customized to meet the child and families needs. The Safehaven Project for Community Living has an emergency plan which is discussed with families.

Can we use all your locations?

Families in York Region can access our Aurora and Woodbridge residences for respite. Families in Toronto can access our residences in Toronto, North York, Etobicoke and Aurora for respite.

Families can be placed on a respite waiting list if there is availability in one of our other residences. Families in York Region can access our Woodbridge residence for residential service. Families in Toronto can access our Etobicoke, North York and Aurora home for residential service.

How can I pay for services?

The Safehaven Project for Community Living accepts VISA, MasterCard, cash and cheques. Invoices are sent out monthly or alternative payment arrangements can be made. Just ask us.

What will my child be eating?

Every residence has posted menus which are created by our employees in consultation with our house physician and families. Families can bring meals for their child and discuss dietary and cultural needs with the employees.

How long has Safehaven been in business?

The Safehaven Project for Community Living was created in 1989 in response to a crisis in the provincial care of children who had complex physical and developmental disabilities.

Are you looking to expand?

The Safehaven Project for Community Living Board of Directors will be initiating a strategic plan which will look at expansion particularly in York Region.

Will my child receive their medication?

Yes. During the family interview, The Safehaven Project for Community Living employees go over every aspect of your child's care. Medication administration sheets are made up for every child, signed and adhered to.

Will my child's routine be the same as at home?

Yes, if that is your request. The Safehaven Project for Community Living designates one employee for every two residents. Employees work closely with families establishing routines and understanding a child's needs. Children can attend school while at The Safehaven Project for Community Living and will actively participate in community activities.

How much respite care can I have?

We use up to three weeks a year as our standard. Families can have half a day of respite up to the full three weeks if that is what is needed. Just let us know what fits best for your family and we will try our best to accommodate you.

Can I call or visit during my child's respite stay at Safehaven?

Family involvement is paramount at The Safehaven Project for Community Living. Families and extended family members can call and visit at any time.

Do you do emergency respite?

The Safehaven Project for Community Living will accommodate all families and children when it is safe and prudent to do so. Every request is assessed and a plan of care developed. The Safehaven Project for Community Living will respond to a request for emergency respite when the child and family are previously known to The Safehaven Project for Community Living.