Our Values and Promises

Exceptional Lives. Exceptional Care.

Our Mission

To provide high-quality, family-centred and community-based residential and respite care for individuals with complex care needs.

Safehaven Promises

We will always insist on the highest standards of care for our clients and their families, and will measure our progress, constantly reviewing our strengths and identifying areas for improvement.

We will always go above and beyond to provide our clients with a safe environment. Our staff will be fully trained, able to support our clients, and empowered to report any concerns immediately for prompt resolution.

We will always give clients and their families the lead role in decision-making, and partner with them in all aspects of the delivery of respite and residential care.

Changing lives starts with respect. Our role is to ensure that clients, families and staff feel their beliefs are understood and valued. We strive to maintain respectful dialogue with one another, whether it be through verbal, written or physical communication.

Accountability is about keeping our promises. Each and every day, we will work to deliver everything we have promised to our clients and families, and reflect and openly discuss how we can do better when we fall short of expectations.

Team Values reflect our desire to help each other and our clients in challenging times and not focus our efforts on blaming.