Documents

Strategic Plan
Our Strategic Plan outlines how, over the next five years, we will successfully carry out our Mission to provide high-quality, family-centred and community-based residential and respite care for individuals with complex care needs.
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Annual Impact Report
2017 was our best year yet! Explore our 2017 Annual Report and see how Safehaven made a positive impact in our community.
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Infection Control
Infection control guidelines are designed to protect people from diseases spread by blood and certain body fluids. We report on rates of infection in order to benchmark, improve and deliver the best care.
Hand Hygeine Compliance | Download PDF
Safehaven Outbreak Surveillance | Download PDF

Client Feedback
Client feedback is essential to ensuring we continue to provide the highest standard of care. Please review the attached feedback form if you would like to highlight any aspect of the care we have provided to you or your family.
Client Feedback and Complaints Policy | Download PDF
Send Client Feedback | Email Now

Board Meeting Minutes
The best organizations are transparent organizations. We make all our board meeting minutes accessible to ensure staff, families and the public are aware of how we make major decisions, and to maintain accountability to our clients and community partners.
01_February 2018 Board Minutes
02_January 2018 Board Minutes
03_November 2017 Board Minutes
04_September 2017 Board Minutes
05_August 2017 Board Minutes
06_June 2017 Board Minutes
07_May 2017 Board Minutes
08_April 2017 Board Minutes
09_March 2017 Board Minutes
10_February 2017 Board Minutes

Committee Structure
Our committees are established at the direction of the Board of Directors to take-on key priorities and major projects.
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Accessibility Act
Recognizing the history of discrimination against persons with disabilities in Ontario, the purpose of this Act is to benefit all Ontarians by developing, implementing and enforcing accessibility standards.
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