Frequently Asked Questions


Safehaven is licensed to provide care to both children and adults. Many of our pediatric residential clients have been surviving into adulthood and we work very closely with our government partners to keep them in our care once they age out of children’s services. We do not currently intake adults into our residential program. Currently, we only offer respite services for children but hope to expand in the future.

No, respite is currently only available at our Bloor location and temporarily available at our Timber Lane location.

Safehaven prioritizes providing a home-like environment for our clients. All children sleep in a bedroom that is equipped with what your child needs for their safe care, whether that be specialized technology, equipment or devices.

Our commitment is that every child will be given the opportunity to flourish to the full extent of their capacity while staying at Safehaven. Families can request that their child go to school during their full time stay or their temporary respite visit. In addition to school, children attend sports events, concerts and movies; take field trips to major attractions like the AGO and Ontario Science Centre; participate in “at home” events such as baking, crafts and movie nights. We also offer access to a range of therapeutic programs including music and pet therapy, Snoozelen multi-sensory exploration, aquatic therapy and more.

All residential and respite children have a Residential Care Plan (RCP) which is discussed and created with families. In the RCP, emergency situations are discussed and customized to meet the child and families’ needs. Safehaven has an emergency plan which is discussed with families.

Families in Central Region can access our Aurora and Woodbridge residences for respite services. Families in Toronto can access our residences in Toronto, North York, Etobicoke and Aurora for respite.

Families can be placed on a respite waiting list if there is availability in one of our other residences.

Families in York Region can access our Woodbridge residence for residential services.

Safehaven accepts VISA, MasterCard, cash and cheques. Invoices are sent out monthly, but alternative payment arrangements are available – just ask. Inability to pay is never a barrier to service.

All meals are freshly cooked and served by Safehaven staff according to nutritional guidelines and your child’s needs.

Safehaven was created in 1989 in response to a crisis in the provincial care of children who had multiple disabilities and complex medical conditions.

Yes, during the family assessment interview, Safehaven staff review every aspect of your child’s care, including medications. Medication administration sheets are made up for every child, signed and adhered to. All staff receive training to administer medications safely.

Yes, if that is your request. Safehaven designates one staff for every two clients. Staff work closely with families establishing routines and understanding each child’s needs. Children will actively participate in community activities.

Families can use up to three weeks of respite. Just let us know what your family needs and we will try our best to accommodate you.

Yes. Family involvement is paramount at Safehaven. Families and extended family members can call and visit at any time.

Safehaven will accommodate all families and children when it is safe and prudent to do so. Every request is assessed and a plan of care developed. Safehaven will respond to a request for emergency respite when the child and family are previously known to Safehaven.

You will need to bring well-labelled clothing, toiletries, medications, feeding and any other necessary equipment.

For respite inquiries, please contact us at

For residential inquiries, please contact us at

Please give our social work team a call at 416.535.8525